iStor Self Storage Privacy Policy
The importance of privacy and the sensitivity of personal information is recognized. iStor is committed to protecting any personal information iStor it should hold. This Privacy Policy outlines how iStor manages your personal information and safeguards your privacy.
Your Privacy Rights
From January 1, 2004, all businesses engaged in commercial activities mustcomply with the Personal Information Protection and Electronic Documents Actand, by incorporation, the Canadian Standards Association Model Code for theProtection of Personal Information. These obligations extend to iStor. TheAct gives you rights concerning the privacy of your personal information.
iStor is responsible for the personal information iStor collects andholds. To ensure this accountability, iStor has developed this policy.
Why Does iStor Need Personal Information
iStor provides self storage services and wares to a wide range ofcustomers. In doing so, iStor produces direct marketing materials concerningits services and wares.
What personal information does iStor collect?
Personal information is any information that identifies you, or by whichyour identity could be deduced.
If iStor did not collect and use personal information iStor could notprovide you with its services and wares.
How does iStor collect your personal information?
iStor collects information only by lawful and fair means and not in anunreasonably intrusive way. Wherever possible iStor collects your personalinformation directly from you, at the start of a transaction, whether a saleor purchase, a license or lease, or in response to an inquiry, and in thecourse of an on-going business.
Sometimes iStor may obtain information about you from other sources: forexample,
•A credit bureau
•A financial institution
•A public registry
Consent
In most cases, iStor shall ask you to specifically consent, if iStorcollects, uses, or discloses your personal information. Normally, iStor willask for your consent in writing, but in some circumstances, iStor may acceptyour oral consent. Sometimes, your consent may be implied through yourconduct with iStor.
Use of Your Information
iStor uses your personal information to provide self storage services andwares to you, to administer billing and accounts, and to include you in anydirect marketing activities. If you tell iStor that you no longer wish toreceive information about its services or wares, iStor will not send anyfurther material.
iStor does not disclose your personal information to any third party toenable them to market their products and services. For example, iStor doesnot provide its client mailing lists in whole or in part to third parties.
As iStor continues to develops its business, iStor may sell, buy, merge orpartner with other companies or businesses. In such transactions, userinformation may be among the transferred assets.
Disclosure of your Personal Information
Under certain circumstances, iStor will disclose your personalinformation:
• when iStor is required or authorized by law to do so, for exampleunder order of a court having jurisdiction;
• when you have consented to the disclosure;
• when the services or wares iStor is providing to you requires it togive your information to third parties (for example to a credit card companywhich is assuming the charge made on a card it issued to you). Your consentwill be implied, unless you tell iStor otherwise;
• where it is necessary to establish or collect fees;
• if iStor engages a third party to provide administrative servicesto it (such as computer back-up services, archival file storage,book-keeping) and the third party is bound by iStor’s privacy policy;
• if the information is already publicly known.
Updating Your Information
Since iStor uses your personal information to provide legal services toyou, it is important that the information be accurate and up-to-date.
If any of your information changes, please inform iStor so that iStor canmake any necessary changes.
Are My Personal Information Records Secure?
iStor takes all reasonable precautions to ensure that your personalinformation is kept safe from loss, unauthorized access, modification ordisclosure. Among the steps taken to protect your information are:
• premises security;
• restricted file access to personal information;
• deploying technological safeguards like security software andaccess codes to prevent hacking or unauthorized computer access;
• internal password and security policies.
Access to Your Personal Information
You may ask for access to any personal information iStor may hold aboutyou.
Summary information is available on request. More detailed requests whichrequire archive or other retrieval costs may be subject to charges.
Correcting Errors
If iStor holds information about you and you can establish that it is notaccurate, complete and up-to-date, iStor will take reasonable steps tocorrect it.
Can you be Denied Access to your Personal Information?
Your rights to access your personal information are not absolute.
iStor may deny access when:
• denial of access is required or authorized by law;
• when granting you access would have an unreasonable impact on otherpeople's privacy;
• to protect iStor's rights and property;
• where the request is frivolous or vexatious. If iStor denies yourrequest for access to, or refuse a request to correct information, iStorshall explain why.
iStor does not use your Social Insurance Number as a way of identifying ororganizing the information iStor holds about you.
Credit Bureaus
To help iStor make credit decisions about customers, prevent fraud, checkthe identity of new customers and prevent money-laundering, iStor may onoccasion request information about you from the files of consumer reportingagencies.
Communicating with Me
You should be aware that e-mail is not a 100% secure medium, and youshould be aware of this when contacting iStor to send personal orconfidential information.
Changes to this Privacy Policy
Since iStor regularly review all of my policies and procedures, iStor maychange its Privacy Policy from time to time.
Requests for Access
If you have any questions, or wish to access your personal information,please write to iStor at:
3022 Winston Churchill Boulevard Mississauga Ontario L5L 2V7
If you are not satisfied with iStor’s response, the PrivacyCommissioner of Canada can be reached at
112 Kent Street, Ottawa Ontario, K1A 1H3 Tel: 1.800.282.1376.
Special Information and policies about the Istorselfstorage.ca Web Site
Through its web site iStorselfstorage.ca, iStor strives to offer itsvisitors the many advantages of Internet technology and to provide aninteractive and personalized experience. iStor may use personal informationsuch as your name, e-mail address, street address, telephone number(hereafter described as ‘Personal Identifiable Information’)subject to the terms of this privacy policy. iStor will not sell, barter, orrent your email address to any unauthorized third party.
How information is gathered from users
How iStor collects and stores information depends on the page you arevisiting, the activities in which you elect to participate and the servicesprovided. For example, you may be asked to provide information when youregister for access to certain portions of iStor’s web site or requestcertain features, such as newsletters or when you make a purchase. You mayprovide information when you participate in sweepstakes and contests, messageboards and chat rooms, and other interactive areas of iStor’s web site.Like most Web sites, iStor also collects information automatically andthrough the use of electronic tools that may be transparent to its visitors.For example, iStor may log the name of your Internet Service Provider or usecookie technology to recognize you and hold information from your visit.Among other things, the cookie may store your user name and password, sparingyou from having to re-enter that information each time you visit, or maycontrol the number of times you encounter a particular advertisement whilevisiting iStor’s web site. As we adopt additional technology, we mayalso gather information through other means. In certain cases, you can choosenot to provide iStor with information, for example by setting your browser torefuse to accept cookies, but if you do you may be unable to access certainportions of the site or may be asked to re-enter your user name and password,and iStor may not be able to customize the site’s features according toyour preferences.
What iStor does with the information it collects
Like other Web publishers, iStor collects information to enhance yourvisit and deliver more individualized content and advertising. iStor respectsyour privacy and does not share your information with anyone. AggregatedInformation (information that does not personally identify you) may be usedin many ways. For example, we may combine information about your usagepatterns with similar information obtained from other users to help enhanceiStor’s web site and services (e.g., to learn which pages are visitedmost or what features are most attractive). Aggregated Information mayoccasionally be shared with iStor’s advertisers and business partners.Again, this information does not include any Personally IdentifiableInformation about you or allow anyone to identify you individually.
iStor may use Personally Identifiable Information collected on iStor tocommunicate with you about your registration and customization preferences;iStor’s Terms of Service and privacy policy; services and productsoffered by iStor and other topics iStor think you might find of interest.Personally Identifiable Information collected by iStor may also be used forother purposes, including but not limited to site administration,troubleshooting, processing of e-commerce transactions, administration ofsweepstakes and contests, and other communications with you. Certain thirdparties who provide technical support for the operation of iStor ‘s website (the iStor web hosting service for example) may access such information.iStor will use your information only as permitted by law.
Affiliated sites, linked sites and advertisements
iStor expects its partners, advertisers and affiliates to respect theprivacy of its users. Be aware, however, that third parties, includingiStor‘s partners, advertisers, affiliates and other content providersaccessible through its site, may have their own privacy and data collectionpolicies and practices. For example, during your visit to the site you maylink to, or view as part of a frame on a iStor page, certain content that isactually created or hosted by a third party. Also, through iStor you may beintroduced to, or be able to access, information, Web sites, features,contests or sweepstakes offered by other parties. iStor is not responsiblefor the actions or policies of such third parties. You should check theapplicable privacy policies of those third parties when providing informationon a feature or page operated by a third party.
While on the site, iStor‘s advertisers, promotional partners orother third parties may use cookies or other technology to attempt toidentify some of your preferences or retrieve information about you. Forexample, some of the advertising is served by third parties and may includecookies that enable the advertiser to determine whether you have seen aparticular advertisement before. Other features available on the site mayoffer services operated by third parties and may use cookies or other technology to gather information. iStor does not control the use of this technology by third parties or the resulting information, and is not responsible for any actions or policies of such third parties. You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of iStor and this policy.
Children
iStor does not knowingly collect or solicit Personally Identifiable Information from or about persons under 19 except as permitted by law. If it is discovered iStor has received any information from a person under 19 in violation of this policy, iStor will delete that information immediately. If you believe iStor has any information from or about anyone under 13, please contact iStor the address listed below.
iStor can be reached by contacting:
Email: privacy@istorselfstorage.ca
iStor is a trade-name used by 3022-3032 Winston Churchill (GP) Limited under license from its owner, AMJ Campbell Inc.